Richt­li­nie für Rück­erstat­tun­gen und Rück­ga­ben

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Over­view

Our refund and returns poli­cy lasts 30 days. If 30 days have pas­sed sin­ce your purcha­se, we can’t offer you a full refund or exch­an­ge.

To be eli­gi­ble for a return, your item must be unu­sed and in the same con­di­ti­on that you recei­ved it. It must also be in the ori­gi­nal pack­a­ging.

Seve­ral types of goods are exempt from being retur­ned. Peri­s­ha­ble goods such as food, flowers, news­pa­pers or maga­zi­nes can­not be retur­ned. We also do not accept pro­ducts that are inti­ma­te or sani­ta­ry goods, hazar­dous mate­ri­als, or flamma­ble liquids or gases.

Addi­tio­nal non-returnable items:

• Gift cards
• Down­loa­da­ble soft­ware pro­ducts
• Some health and per­so­nal care items

To com­ple­te your return, we requi­re a receipt or pro­of of purcha­se.

Plea­se do not send your purcha­se back to the manu­fac­tu­rer.

The­re are cer­tain situa­tions whe­re only par­ti­al refunds are gran­ted:

• Book with obvious signs of use
• CD, DVD, VHS tape, soft­ware, video game, cas­set­te tape, or vinyl record that has been ope­ned.
• Any item not in its ori­gi­nal con­di­ti­on, is dama­ged or miss­ing parts for reasons not due to our error.
• Any item that is retur­ned more than 30 days after deli­very

Refunds

Once your return is recei­ved and inspec­ted, we will send you an email to noti­fy you that we have recei­ved your retur­ned item. We will also noti­fy you of the appr­oval or rejec­tion of your refund.

If you are appro­ved, then your refund will be pro­ces­sed, and a cre­dit will auto­ma­ti­cal­ly be appli­ed to your cre­dit card or ori­gi­nal method of pay­ment, within a cer­tain amount of days.

Late or miss­ing refunds

If you haven’t recei­ved a refund yet, first check your bank account again.

Then cont­act your cre­dit card com­pa­ny, it may take some time befo­re your refund is offi­ci­al­ly pos­ted.

Next cont­act your bank. The­re is often some pro­ces­sing time befo­re a refund is pos­ted.

If you’ve done all of this and you still have not recei­ved your refund yet, plea­se cont­act us at {email address}.

Sale items

Only regu­lar pri­ced items may be refun­ded. Sale items can­not be refun­ded.

Exch­an­ges

We only replace items if they are defec­ti­ve or dama­ged. If you need to exch­an­ge it for the same item, send us an email at {email address} and send your item to: {phy­si­cal address}.

Gifts

If the item was mark­ed as a gift when purcha­sed and ship­ped direct­ly to you, you’ll recei­ve a gift cre­dit for the value of your return. Once the retur­ned item is recei­ved, a gift cer­ti­fi­ca­te will be mai­led to you.

If the item wasn’t mark­ed as a gift when purcha­sed, or the gift giver had the order ship­ped to them­sel­ves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Ship­ping returns

To return your pro­duct, you should mail your pro­duct to: {phy­si­cal address}.

You will be respon­si­ble for pay­ing for your own ship­ping cos­ts for retur­ning your item. Ship­ping cos­ts are non-refundable. If you recei­ve a refund, the cost of return ship­ping will be deduc­ted from your refund.

Depen­ding on whe­re you live, the time it may take for your exch­an­ged pro­duct to reach you may vary.

If you are retur­ning more expen­si­ve items, you may con­sider using a trackable ship­ping ser­vice or purcha­sing ship­ping insu­rance. We don’t gua­ran­tee that we will recei­ve your retur­ned item.

Need help?

Cont­act us at {email} for ques­ti­ons rela­ted to refunds and returns.